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  • Contact

    You need help or you have a question about your order?
    Get in touch with us:

    E-Mail: headoffice@battleoftheyear.de
    Telephone:: +49 (0)511 3536327

    We will help you as soon as possible!
  • FAQ

    FAQ 

    Frequently Asked Questions concerning your ticket order:



    How do I receive my online-ticket?


    After completing your order you will receive a confirmation email containing a PDF attachment, which includes your online-ticket. Your online-ticket will not be sent via post.




    What payment options are offered during check-out?


    You can purchase your ticket using either Paypal or bank transfer.




    I can't find my confirmation email. What should I do?


    Please double check your inbox, maybe it is full and can't receive any more emails. If you can't find your email in your junk folder or your email is missing the PDF attachment, send us an email with your order information and order number (if possible): email@domain.de




    I have no possibility of printing out my ticket.


    One possibility could be to save a copy of the PDF file onto a thumbdrive (USB Stick) and take it to a friend or copy-shop to be printed out. Tickets can only be scanned when printed out in a readable quality.




    Can I order a Hardticket?


    Sorry, at this time we are only offering online-tickets but you can order a hardticket via boty-shop.de




    I can't come to the event any more. Can I return my ticket?


    Once a ticket has been purchased, it is not possible to return or exchange it.




    I have questions to my ticket order. Who can help me?


    Please contact our ticket team at the following email address:   headoffice@battleoftheyear.de

    You may also call us at:  +49(0)511 3536327


  • Privacy policy

    Data privacy declaration

    As a matter of principle, it is possible for the user to visit the Ticket Shop without leaving any personal data. The user must provide the following particulars for the order process: name, address, date of birth, and e-mail address.

    AFFILITIX Services GmbH, Rotherstraße 8, 10245 Berlin (hereinafter referred to as “AFFILITIX”) utilizes the User’s personal data in accordance with the provisions of the data privacy provisions applicable to the contract.

    AFFILITIX utilizes this data to the extent required to establish, structure or modify the contractual relationship. AFFILITIX utilizes, collects and processes this data in automated procedures. It may transfer this data to third parties whose service it has retained to execute the contract as far as this is necessary for the performance of the contracts entered into. Please be advised that in cases where AFFILITIX is acting as an intermediary for event organizers, AFFILITIX itself provides services for the execution of third-party contracts and that in these cases data collection will also take place through the respective event organizer. 

    Otherwise, AFFILITIX does not disclose any of the user’s data to third parties unless the user has expressly consented to this. The user may revoke this consent from AFFILITIX at any time without stating any reasons.

    The user is entitled at all times to request information on his or her personal data stored by AFFILITIX, its origin and recipients and the purpose for which the data is being stored. AFFILITIX’s data privacy officer (Tom Kramer) is the person under a duty to provide this information. The customer’s data will be deleted free of charge upon request. For this purpose, it is sufficient for the customer to send a message to AFFILITIX’s support e-mail address (ticket@affilitix.de) asking for the data to be deleted. It is possible that under statutory or contractual archiving requirements certain personal data may only be deleted after a certain period of time. In such a case, AFFILITIX will block access to the data until such time as it may be deleted.

    “Cookies” are used in connection with the Ticket Shop. These are small text files stored on the user’s hard disk. Cookies are used for the “shopping basket” function and for collecting statistical data on the use of the Ticket Shop. AFFILITIX guarantees that it does not use any technology for linking the information collected by the cookies with user data for the purpose of tracing the user’s identity.

    The Ticket Shop can also be used without any cookies. However, this may restrict its functionality. Web browsers can be set to accept or reject cookies either generally or in individual cases.

    This Ticket Shop may contain links to third-party websites. AFFILITIX does not have any influence on these websites. Accordingly, the user is advised to obtain information on the applicable data privacy policy from such sites. AFFILITIX does not assume any responsibility for the content of the sites to which it provides links.

    The service provider as defined in the German Telemedia Act and the responsible party as defined in the German Federal Data Privacy Act is AFFILITIX Services GmbH, Rotherstraße 8, 10245 Berlin.

    Google Analytics
    You are able to deactivate Google Analytics by clicking on “Deactivate”.

    This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are stored on your computer and analyze your utilization of the website. The information collected by the cookie on how you utilize the website is transmitted to a Google service in the United States, where it is stored. However, if IP anonymization is activated on this website, Google will first abbreviate your IP address within the countries of the European Union or the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the United States, where it will be abbreviated. On behalf of the website operator, Google will use this information to evaluate how you utilize the website, to assemble reports on website activities for the website operator and to provide further services for the website operator in connection with the utilization of the website and the Internet. The IP address transmitted by your browser for Google Analytics is not consolidated with any other data. You can prevent cookies from being stored on your computer by setting the options of your browser accordingly. In this case, however, some of the functions of this website may no longer be available in full.

    In addition, you can prevent the data recorded by the cookie (including your IP address) from being sent to and processed by Google by downloading and installing the browser plugin available from this link: https://tools.google.com/dlpage/gaoptout?hl=en.

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