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AFFILITIX
Standard Terms and Conditions of Business for Ticket Shop

Standard Terms and Conditions of Business for the ticket system operated by AFFILITIX Services GmbH, Rotherstraße 8, 10245 Berlin (hereinafter referred to as “AFFILITIX”) for contracts entered into over the Internet for the arrangement of the sale and purchase of tickets.

 SCOPE

The following Standard Terms and Conditions of Business shall apply to the purchase of admission tickets to events (hereinafter referred to as “tickets”) via the Internet website operated by AFFILITIX. These Standard Terms and Conditions shall apply to all present business relations. All other standard terms and conditions of business deviating from or inconsistent with these terms or purporting to supplement them shall be excluded notwithstanding AFFILITIX’s awareness of them unless they are expressly accepted in writing. These Standard Terms and Conditions of Business may be inspected by anyone at all times at http://www.affilitix.de/legals/en-shop-agb.html.

 DEFINITIONS

As used in these Standard Terms and Conditions of Business, the term “consumer” shall refer to any natural person entering into a legal transaction for any purpose other than for commercial gain or in the pursuit of activities as a self-employed person.
As used in these Standard Terms and Conditions of Business, the term “business entity” shall refer to any natural or artificial person or non-incorporated entity engaged in commercial or independent business operations.
As used in these Standard Terms and Conditions, the term “customer” shall refer to either a consumer or a business entity.

 SCOPE OF SERVICES PROVIDED AND CONTRACTUAL PARTNER

AFFILITIX shall act only as an intermediary for the events for which tickets are offered. The organizer of the event in question shall always be the contractual partner. The acquisition of the ticket for the event in question shall thus establish contractual relations solely between the holder of the ticket (customer) and the organizer of that event. It should be expressly noted that the organizer of the event may have its own standard terms and conditions of business governing such legal relations. By placing an order for tickets, the customer shall authorize AFFILITIX to execute the purchase and shipment of the tickets. Accordingly, AFFILITIX shall be deemed to act solely as a collection agency for the price of the ticket payable plus value added tax. The contractual partner for the provision of the event for which AFFILITIX acts as the intermediary (hereinafter referred to as the “contract with the organizer”) shall be solely the organizer of the event selected, who in particular shall be liable for any claims asserted on account of any breach of duty with respect to the provision of the event. This may be additionally governed by the organizer’s own standard terms and conditions of business.

 CONTRACT

a. The arrangement contract with “AFFILITIX” shall arise as follows: The customer selects the event desired and the number and type of tickets on the ordering website. The customer discloses his or her address and contact data as well as the payment data required to collect the amount owing. In placing his or her order, the customer must accept these Standard Terms and Conditions of Business and the data privacy rules. Accordingly, upon clicking on the button labeled “Send order”, the customer shall be deemed to have submitted an offer. After sending the offer, the customer shall receive confirmation of receipt by e-mail, which shall constitute acceptance of the offer by AFFILITIX. The arrangement contract shall be deemed to have arisen upon acceptance of the offer.
b. The contract between the customer and the organizer in question governing admission to the event shall be deemed to have arisen upon the ticket being downloaded or upon receipt by the customer of the order confirmation.
c. No liability shall be assumed for any errors or omissions in any data displayed on the Ticketshop website.

 PRICES

a. AFFILITIX shall arrange the sale and shipment of the tickets on behalf of and for the account of the organizer in question. The prices quoted during the order process shall include all fees and taxes.
b. The tickets shall be sent either as electronic tickets by e-mail (“online ticket”) or as printed paper tickets (“hard ticket”).

 PAYMENT

Tickets can be paid for either via direct debit authorization, prepayment, credit card or PayPal at the customer’s choice. The total price of the order shall be payable immediately upon the contract being established.

 RESALE

Commercial reselling of either online or hard tickets shall not be permitted.  All breaches of this duty shall be subject to prosecution.

 DELIVERY

The date of delivery shall depend on the payment method selected. AFFILITIX shall arrange the shipment of the tickets ordered upon receipt of payment from the customer.

 PURCHASING PROCESS FOR ONLINE OR HARD TICKETS

a. Online-ticket:
The customer shall receive the tickets ordered as online tickets. The printout of a ticket shall constitute single entitlement to admission to the event in question. If the customer has not received the order confirmation with the ticket within 12 hours of placing a booking, AFFILITIX must be contacted in writing without delay. This shall additionally apply in the event of any problems in printing out the online ticket or if the online or hard ticket is found to contain any errors.
b. Hard-ticket:
The customer shall receive an order confirmation via email. Shipment of hard-tickets shall take place whithin 5 working days following order confirmation and full payment. Hard tickets shall be sent by the DHL parcel service or Deutsche Post letter service, for which an additional shipment fee of EUR 4.90 for shipment whithin Germany and of EUR 5,50 for shipment to the rest of the world over and above the ticket price shall be charged. If the customer has not received the order confirmation within 12 hours of placing a booking, AFFILITIX must be contacted in writing without delay. This shall additionally apply in case the hard ticket is found to contain any errors or shipment is not finalized within the expected period of time.
c. Online and hard tickets shall be stored safely and protected from any risk of misuse.

 DATA PROTECTION

All personal data such as names, telephone or fax numbers and e-mail addresses collected in connection with the contract for the sale and purchase of tickets shall be used solely for arranging the ticket booking or for notifying the customer in connection with the admission tickets bought. Under no circumstances shall this data be made available to third parties. Unless the customer objects, AFFILITIX and third parties authorized to execute the contract may collect, process and use the data received in order to advise customers, for advertising, for its own market research purposes and for enhancing its range of products. The customer may revoke his or her consent at any time without stating the reasons.

 RIGHT OF RESCISSION AND RETURN

The arrangement contract entered into with AFFILITIX constitutes a contract as defined in Section 312 b (3) No. 6 of the German Civil Code. Accordingly, the provisions contained in Sections 312 b et seq. of the German Civil Code do not apply to customers who are consumers if the entity active in the area of leisure events (in this case AFFILITIX) undertakes as of the date on which the contract is entered into to provide the service in question on a defined date or within a defined period. Accordingly, each order for tickets shall be binding upon being confirmed by AFFILITIX with the consequence that the customer shall be under an obligation to take acceptance of them and to pay for them. Tickets may not be returned or exchanged.

 RIGHT OF RESCISSION IN THE EVENT OF THE POSTPONEMENT OR CANCELLATION OF THE EVENT

a. If any events for which AFFILITIX has arranged the sale of tickets on behalf of and for the account of other organizers are canceled or postponed, the terms and conditions of that organizer shall apply. Accordingly, the responsible organizer shall be responsible for determining the type and scope of restitution and the refund of the price paid for the ticket to the customer.
b. If AFFILITIX has any information on postponed or canceled events or changes in venue, it shall as far as possible inform the customers by e-mail immediately after receiving such information. Any restitution shall be solely between the customer and the organizer in question. The name of the organizer shall be disclosed during the ordering process and is also stated on the face of the ticket.
c. AFFILITIX reserves the right to rescind the arrangement contract due to impossibility or any obvious mistake in the price. This shall particularly also apply to any occurrences beyond AFFILITIX’s control. If AFFILITIX rescinds the contract, it shall notify the customer immediately upon learning of all factors rendering performance of the contract impossible, stating the reasons for such impossibility and immediately refunding all full or part payments made by the customer.

 LIABILITY

a. AFFILITIX shall not be liable for death, personal injury or health impairments except in the event of negligence or willful misconduct on the part of AFFILITIX or any of its agents.
b. AFFILITIX shall be liable for property or financial loss arising from willful misconduct and gross negligence on a precontractual, contractual or statutory basis. Moreover, it shall be liable for simple negligent breach of any material contractual duties, i.e. those the breach of which jeopardizes due and proper performance of the contract, it being understood that in the event of such simple negligence breach of any material contractual duties its liability shall be confined to loss typical of the contract and foreseeable when the contract was entered into.
c. This shall not operate to restrict mandatory statutory liability.

 MISCELLANEOUS PROVISIONS

a. If the customer is a business entity as defined in the German Commercial Code, all disputes arising directly or indirectly from the contractual relationship shall be referred to the responsible courts of law of the City of Berlin.  AFFILITIX also reserves the right to commence proceedings before any  other competent court in any other jurisdiction. This shall also apply to non-business entities in connection with cross-border contracts.
b. German law shall apply; the UN Convention on Contracts for the International Sale of Goods shall be excluded. This shall not prejudice the mandatory provisions applicable in the jurisdiction in which the customer has his or her habitual residence;
c. If any of the provisions contained in these Standard Terms and Conditions of Business is or becomes void or ineffective in part or in full, this shall not prejudice the validity of the remaining provisions. In this case, the parties shall agree on new provisions coming as close as possible to the economic purpose of the original provisions. Rev. November 2012.

 USE OF THE ONLINE TICKET SHOP

The Ticket Shop and related website are available for utilization by you as the buyer of admission tickets offered by the event organizer. It may not be used for any other purpose. The entire website is subject to copyright protection. The content of the website is the property of AFFILITIX. The software is the property of AFFILITIX Software GmbH, Rotherstraße 8, 10245 Berlin.



Affilitix Services GmbH –  Rotherstraße 8 | 10245 Berlin | Germany



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How do I receive my ticket (online-ticket, hardticket)?

 

After completing your order and payment you will receive a confirmation email within 60 minutes containing a PDF attachment, which includes your online-ticket. Hardticket orders (if possible) will be sent via mail.

 

I cannot find my confirmation email. What should I do?

 

Please double check your inbox (sender: noreply@affilitix.de), perhaps your inbox has reached its limit and there is no room for more emails. If you cannot find your email in your junk folder or your email does not contain the PDF attachment, please send us an email with your order information and order number (if possible) to ticket@affilitix.de or contact us at +49(0)361-644189760.

 

How secure is my online-ticket and what happens at the entrance?

 

Your ticket entitles you to a one-time admission and will be validated upon entry. The ticket is secured with a unique code. It has to be kept in a safe place and protected from improper use just like cash or conventional tickets.

 

What payment options are offered during check-out?

 

You can purchase your ticket using either credit card, debit, paypal, or bank transfer (if available). If you have any questions regarding payment, please contact our ticket team at +49 (0)361-644189760 (Monday - Friday, 10am - 6pm) or write us an email at ticket@affilitix.de

 

I have no possibility of printing out my ticket.

 

One possibility could be to save a copy of the PDF file after downloading onto a thumbdrive/storage medium (USB stick) and take it to a friend or a copy shop for printing it out. Tickets can only be scanned when printed out in a readable quality.

 

 

Can I return my ticket?

 

Please be aware, that it is not possible to return a ticket after purchase. If you miss the event there is no possibility of substitution.

 

 

Is it possible to get an invoice for my ticket?

 

In case you need an invoice for your ticket including the acknowledged VAT please contact the organizer (located on the ticket). As AFFILITIX sells tickets on behalf of the organizer, we cannot write an invoice.

 

How can I get a ticket for wheelchair users and their accompaniment?

 

It is up to the organizer whether or not your accompaniment will receive free or reduced admission. As we have to ensure that there is enough room for all wheel-chairs in the venue, we ask that you please contact us at +49 (0)361-644189760 or via email (ticket@affilitix.de) for further infomation.

 

 

The event is postponed. What happens to my ticket?

 

If the event is postponed and a substitute event is provided, tickets usually remain valid. If the event is cancelled, please contact our ticket team.

 

 

I have questions regarding my ticket order. Where can I get any help?

 

Please contact our ticket team via email (ticket@affilitix.de) or telephone +49 (0)361-644189760. We are available Monday - Friday from 10am - 6pm.    

Data privacy declaration


As a matter of principle, it is possible for the user to visit the Ticket Shop without leaving any personal data. The user must provide the following particulars for the order process: name, address, date of birth, and e-mail address.

AFFILITIX Services GmbH, Rotherstraße 8, 10245 Berlin (hereinafter referred to as “AFFILITIX”) utilizes the User’s personal data in accordance with the provisions of the data privacy provisions applicable to the contract.

AFFILITIX utilizes this data to the extent required to establish, structure or modify the contractual relationship. AFFILITIX utilizes, collects and processes this data in automated procedures. It may transfer this data to third parties whose service it has retained to execute the contract as far as this is necessary for the performance of the contracts entered into. Please be advised that in cases where AFFILITIX is acting as an intermediary for event organizers, AFFILITIX itself provides services for the execution of third-party contracts and that in these cases data collection will also take place through the respective event organizer.

Otherwise, AFFILITIX does not disclose any of the user’s data to third parties unless the user has expressly consented to this. The user may revoke this consent from AFFILITIX at any time without stating any reasons.

The user is entitled at all times to request information on his or her personal data stored by AFFILITIX, its origin and recipients and the purpose for which the data is being stored. AFFILITIX’s data privacy officer (Tom Kramer) is the person under a duty to provide this information. The customer’s data will be deleted free of charge upon request. For this purpose, it is sufficient for the customer to send a message to AFFILITIX’s support e-mail address (ticket@affilitix.de) asking for the data to be deleted. It is possible that under statutory or contractual archiving requirements certain personal data may only be deleted after a certain period of time. In such a case, AFFILITIX will block access to the data until such time as it may be deleted.

“Cookies” are used in connection with the Ticket Shop. These are small text files stored on the user’s hard disk. Cookies are used for the “shopping basket” function and for collecting statistical data on the use of the Ticket Shop. AFFILITIX guarantees that it does not use any technology for linking the information collected by the cookies with user data for the purpose of tracing the user’s identity.

The Ticket Shop can also be used without any cookies. However, this may restrict its functionality. Web browsers can be set to accept or reject cookies either generally or in individual cases.

This Ticket Shop may contain links to third-party websites. AFFILITIX does not have any influence on these websites. Accordingly, the user is advised to obtain information on the applicable data privacy policy from such sites. AFFILITIX does not assume any responsibility for the content of the sites to which it provides links.

The service provider as defined in the German Telemedia Act and the responsible party as defined in the German Federal Data Privacy Act is AFFILITIX Services GmbH, Rotherstraße 8, 10245 Berlin.